FAQs
1. Can I order from Verdon Grey online and then collect from a local store?
No. It is not possible to order online and then collect from a retail outlet. Goods are exclusively available from Verdon Grey Ltd. However, they can be collected from our Suffolk warehouse facility if, you prefer not to have the goods delivered free of charge to mainland UK. Please see our delivery page for more information or call us on 01284 812000
2. Can I place my order over the phone?
Yes. If you would prefer to speak with us to place your order, please call customer services on 01284 812000 and we will be happy to assist you.
3. Can I purchase goods from overseas?
No. Currently Verdon Grey only provides online goods and services to the UK. Therefore, payments made online must be made with a card that is registered to a mainland UK billing address. However, we can deliver overseas. Please see our delivery page for more information or call us on 01284 812000.
Please note: Verdon Grey reserve the right to refuse/reject orders where a purchase has been made using a card that is not UK registered, or any orders from outside of the UK. We apologise for any inconvenience this may cause.
4. What payment methods are available?
We accept payment by Visa, MasterCard, American Express, Switch, most other major credit/debit cards and PayPal. We are not currently able to accept payment online with cash or cheque; We do not offer Interest Free Credit agreements online.
5. What's the best way to care for my Verdon grey furniture?
As we use many different materials and finishes there are different ways of caring for each product. To keep your furniture in good condition and to ensure maximum longevity, you will need to follow the care instructions provided with each individual item. These instructions are included inside the packaging. Should you wish to obtain a copy of these please e-mail us at customerservices@verdongrey.co.uk.
6. If I have problems assembling my furniture what should I do?
All furniture is supplied ready made. Those tables with removable tops will be assembled by our delivery teams for you.
7. Should I consider measurements before purchasing my furniture?
Yes. When purchasing any furniture it is always important to measure the relevant space correctly. We ask that you also measure the entrance, the route by which the item will enter the property as well as the space that it will occupy.
8. Are there Terms & Conditions for my order?
Yes. When purchasing any furniture goods online there are Terms and Conditions that are applicable to your order. They are available to view at any time on this website and you will be asked to confirm you have read them before you can continue and confirm your order. It is your responsibility to make sure that you have read and understood these conditions of sale before making your purchase.
© Verdon Grey Ltd 2013 | Design by Cubiqdesign.
